Shipping policy

At ORREX, we are committed to providing reliable, affordable, and convenient shipping for every order. We carefully select shipping and fulfillment partners to help ensure that your products arrive safely and within the estimated delivery timeframe.

1. Order Processing

Orders are normally processed within 1–3 business days after your order has been successfully placed.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please note that orders placed on weekends or public holidays may begin processing on the next business day.

2. Standard Shipping

Our standard shipping service is designed to provide a balance between affordability and reliable delivery.

Estimated delivery time: 7–15 business days

Delivery times may vary depending on the destination, product availability, carrier, customs processing, weather, holidays, and other circumstances outside our control.

The estimated delivery time begins after the order has been processed and shipped, not from the moment the order is placed.

3. Free Shipping

We offer FREE STANDARD SHIPPING on eligible orders of $59 USD or more.

Orders below the free-shipping threshold may be subject to a standard shipping fee displayed at checkout.

Free shipping promotions may be subject to specific terms and conditions.

4. Shipping Rates

Shipping charges are calculated and displayed at checkout based on the destination, order value, product type, weight, and available shipping method.

Depending on your location and order, available options may include:

  • Standard Shipping

  • Free Standard Shipping on qualifying orders

  • Other shipping options when available

The shipping option and final shipping cost available for your order will always be shown before you complete your purchase.

5. Shipping Destinations

We currently ship to selected countries and regions supported by our fulfillment partners.

Available destinations may vary depending on the product.

If we are unable to ship a particular product to your location, the available shipping options will not be displayed at checkout.

6. Tracking Your Order

When tracking information is available, we will provide it by email after your order has been shipped.

Please allow 2–5 business days for tracking information to become active after the shipping confirmation is issued.

Tracking information may take some time to update while your package moves between fulfillment centers, carriers, and international destinations.

7. International Shipping

International orders may be subject to customs clearance, import duties, taxes, or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, customs duties, import taxes, and other government charges are the responsibility of the customer.

We do not control customs processing times and cannot guarantee how long a package may remain in customs.

8. Shipping Delays

Although we work with our fulfillment and shipping partners to provide reliable delivery, delivery times are estimates and are not guaranteed.

Delays may occur because of:

  • Customs inspections or clearance

  • Weather conditions

  • Carrier delays

  • Holidays and peak shopping periods

  • Incorrect or incomplete shipping information

  • Transportation disruptions

  • High shipping volumes

  • Events beyond our reasonable control

If your order is delayed, please contact us and we will do our best to assist you.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you entered an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to update the shipping information before the order is shipped. However, once an order has been processed or shipped, we may not be able to change the address.

Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.

10. Lost or Missing Packages

If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery location specified by the carrier.

If the package is still missing, contact us as soon as possible so that we can help investigate the shipment with the carrier.

We may request additional information from you to assist with the investigation.

11. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the damage

  • Clear photos of the damaged product

  • Photos of the packaging, if applicable

We will review the information and determine the appropriate solution in accordance with our return and refund policy.

12. Split Shipments

Some orders may be shipped in multiple packages if products are fulfilled from different warehouses or fulfillment locations.

In such cases, you may receive separate tracking numbers and your items may arrive at different times.

You will not necessarily receive all items in the same package.

13. Delivery Estimates

All delivery times displayed on our website are estimates.

Processing time: 1–3 business days
Standard delivery: approximately 7–15 business days after processing

Actual delivery times may vary depending on the destination and circumstances affecting transportation or customs.

We recommend placing your order with sufficient time for any unexpected delays.

14. Contact Us

If you have questions about your order, shipping, or delivery, please contact our customer support team.

Please include your order number whenever contacting us about an existing order so that we can assist you more quickly.

Thank you for choosing ORREX. We appreciate your business and are committed to providing a reliable shopping experience.